Provision of Supportive Services on
Combating Domestic Violence Issue
WRC services are designed to reveal cases of domestic violence as
well as its causes and peculiarities in Armenia in order to work out measures
to combat domestic violence and to provide adequate assistance to victims
subjected to Domestic Violence.
National Hot Line service provides free psychological assistance and legal
counseling for women subjected to domestic violence more than 16 years. The
service used to operate 24 hours a day covering the whole territory of Armenia untill 31 May, 2013, as the Hot Line calls were automatically being transfered to the Shelter phone after 18:30. However, after the mentioned period, the Hot Line operates during WRC working hours (10:00-18:30), considering the end of the project financed by Norway MFA.
During 2011 the National Hot Line Service has
registered 2032calls.1678 calls of the total number were calls
on domestic violence (537 primary
and 1141 repeated); 1042 calls out of 1678 concerned psychological domestic
physical, 22 – sexual. In most cases,
telephone conversation is not sufficient for providing full range of assistance
to victims of domestic violence.
2012 statistic data of calls and visits on domestic violence differs a lot from
previous statistics due to the increase of calls and visits. Particularly, the
National Hot Line Service has registered 2832 calls. 1845 calls of the total number were calls
on domestic violence (656 primary
and1189 repeated). 385 calls out of 656 concerned to psychological violence, 338 - physical and 8 calls were of sexual violence.
However, during the period of January 01, 2013 to July
31, 2013 the National Hot Line Service has registered 1344 calls. 897 calls of the total number were
reporting domestic violence (338
primary and 559 repeated) and 447 calls were informative ones; 267 calls out of 897 were reporting psychological domestic violence, 73 calls – physical.
For this reason, women-victims are invited to the Women’s Support and Drop-in Center linked to Hot Line Service, where they are provided
with free face to face individual and group psychological as well as legal
assistance which includes counseling, composition of corresponding documents,
applications, composition of written requests to receive information from
governmental and non-governmental bodies regarding cases, as well as inquiries
of information by phone, establishment of interrelations.
However, during the period of January 01,
2013 to July 31, 2013, 490 visits were registered to Women’s
Support and Drop-in Centre, 219
primary and 271 repeated visits
related to domestic violence. Out of 219
visits, 151 (68.9%) visits of
women-victims were regarding psychological abuse in the family, 61 (27.8%) visits - physical violence
and 7 (3.1%) visits - sexual
Hot Line Services in 4 Regions: Since December, 2009 Local Hotline Services and
Crisis Centers began to function in 4 regions of Armenia – Gegharkounik,
Tavoush, Lori and Syunik, providing
legal and psychological counseling to the victims of domestic violence.
During 2011 the Hot Line Services in Regions have
registered 1574 calls, 1364 of which were on domestic violence. 324 calls out of 1364 concerned psychological domestic
violence, 123 -physical, 4-sexual. Meanwhile, in 2012
the Hot Line Services in regions have registered 1896 calls in total,1661calls of
which were on domestic violence. It has to be mentioned, that 330 calls from 1661 were on psychological violence, 88 were on physical violence and 7 calls were on sexual violence. Through
active awareness raising campaign throughout the 4 regions: Gegharkounik,
Tavoush, Lori and Syunik which includes small towns and villages the data on
calls and visits received from women subjected to domestic violence has been
Women apply to Crisis Centers for
assistance and receive full range of psychological and legal support. In case
if a woman is in danger, she is immediately directed to Emergency Shelter with
Transitional Housing. The Hotline services and Crisis Centers' work is
necessary to identify the cases of domestic violence but not sufficient to cure
the negative consequences resulted by it.
Therefore, operation of the Emergency Shelter is an essential part of the WRC activities. The
aim of the Shelter is:
a/ to provide them with full range of free
psychological, legal, social and medical assistance,
b/ to help them to throw off stress,
overcome the complex of victim, and increase their self-esteem and
Starting with 3 families in 2008, this number has been
increased to 39 in 2011 and in 2012 it has reached to 43. It is obvious indicator of
the effective work of Crisis Centers' staff and PR activities. Due to increase
in number of women, who needs to move the Emergency Shelter with
Transitional Housing, WRC rented a new larger premises to be able to locate
In 2011 the number of families living in
the Shelter was 39 (39 women and 47 children) and in
2012 the number of families grew up till 43 (43 women and 60 children). It should be mentioned that
usually, the majority of the families that have been living in the Shelter was
from Yerevan and it is normal as Yerevan contains 1/3 of population of the
Though victims of domestic violence belong
to different strata of the society, women without relevant profession and with
low economic independence are more vulnerable. Economical empowerment of its
beneficiaries is one of the WRC priorities and, therefore, WRC tried to provide
them with necessary profession and job. With this aim the WRC social worker
finds appropriate training courses and negotiate with the providers to include
our beneficiaries in the group.
It is worth to mention that in general,
women, who already find jobs, continue to live in the shelter for a while,
which enables them to gather money for living expenses after they leave the
shelter assisting them to get out of poverty and become more confident for
their future. The successful cases are result of well-coordinated teamwork of
WRC specialists (psychologists and lawyers) and the entire staff of WSDC.
All services, being operated by Women’s
Rights Center serve as data basis for case studies to find out the scales,
forms, geography, causes and consequences of domestic violence for further use
in the advocacy and lobbying process.